General Areas of Competence

Upon successful completion of the certificate, graduates should be able to:

• Demonstrate professional and ethical standards in appearance and actions.
• Apply appropriate human-relation and interpersonal communications skills.
• Develop written communications skills using correct grammar, spelling, vocabulary, and document format.
• Demonstrate correct file management of onscreen documents.
• Understand the integrated use of business tools such as Microsoft PowerPoint, Word, Excel, Access, e-mail, and the Internet.
• Work effectively in a team.
• Understand and apply good customer service techniques and skills.
• Install and configure a network server.
• Diagnose hardware, client operating system, and application problems.
• Formulate and implement solutions to system problems.
• Understand and install network protocols.
• Administer Local Area Network (LAN) and Windows Networking services.